TMT FAQs

 

 

Welcome to most frequently asked questions of The Mayan Traveler.

We understand that an investment in a vacation should be carefully considered.  We know that you want to know that the people with whom you are entrusting this most important time of your year are experienced, reliable professionals.

The questions and answers presented below are intended to instill a confidence in us, our capabilities and our expertise.  If you have any other questions, please let us hear from you.  And, if would like to add your own question to the list, just let us know.

The Mayan Traveler

1-888-The-Maya (1-888-843-6292) or 713-299-5665  

The following categories are available for your review:

Maya Site Overviews Mayan Traveler Tours Colonial Mexico Tours Guaranteed Departures Tour Info Request Inevitable Small Print Why Travel With Us? TMT FAQs

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Who is The Mayan Traveler?  The Mayan Traveler is a U.S. based tour operator specializing in Mayan ruins, colonial cities, birdwatching, natural history and academic tours to the lands of the ancient and modern Maya.  These tours encompass Mexico, Belize, Guatemala and Honduras.  The Mayan Traveler is a sister company of Tropical Travel Representatives and Mexico Colonial Cities, tour operator offering scuba diving, natural history, sportfishing, ecotourism and cultural tours to Mexico, Belize, Guatemala, Honduras, Costa Rica, Panama, Ecuador and Peru.

 

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How long have The Mayan Traveler and Tropical Travel been in business?  Twenty five years!  These companies began operating as Belize Promotions in 1984.  We began expanding the scope of our operations soon thereafter.  Since then we have received so many references and kudos that we have become the most highly recommended travel service in all of our areas of expertise.  We now serve thousands of clients to our growing list of destinations.

 

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 Are you a “specialty” travel service?  Yes and No.  Yes, we are specialists in our destinations.  We know and book all activities in each.  No, we do not specialize in just scuba diving, sport fishing, natural history, archaeology, etc.  Our many years of traveling throughout the region and knowledge of all their various activities and attractions allow us to service all our clients needs.

 

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 Are your tours for everyone?  Not necessarily.  It is the responsibility of each client to select a trip that is appropriate to their health, physical abilities and interests.  Certainly we will offer advice, but the final decision to travel on any particular itinerary is ultimately with the individual traveler.

 

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 How do I make a reservation?  Once you have selected the tour you wish, just give us a call with the dates of travel. We will determine the availability of the tour and quote our discount airfare from the departure city.  Then we will confirm your instructions and begin the billing and voucher process.

 

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 Can I make a reservation online?  Yes and no.  You may use our email address, TheMayanTraveler@wt.net, to request any of our tours, and we will respond immediately.  But, since one of the greatest benefits of using The Mayan Traveler and Tropical Travel is our ability to offer discounted airfares, and their availability is limited, a slight change in itineraries, departure or return dates can make a significant difference in a package’s total price.  Therefore, in order to serve you better, we suggest that reservations be made by phone.

 

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 What does the tour cost include?  We include details in each of our tour descriptions.  However, any questions will be addressed separately.  BUT—IT SHOULD BE NOTED THAT INTERNATIONAL AIR IS NOT INCLUDED in any tour.  Our discount airfares are available from most major cities.

 

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Can you explain your hotel classification system?  Certainly -

Economy - These hotels provide clean, comfortable, safe, inexpensive rooms and meet the basic need of guests.  Economy properties appeal to the budget-minded traveler who is looking for essential, no-frills accommodations.

Standard - Hotels that offer a fairly high level, but not elaborate, service.   They have adequate staffing, in room entertainment's and, in many cases, Wi-Fi. They offer enhanced overall physical design elements and amenities.  The property may offer a specialty restaurant.  The type of guests who like to stay at these hotels are individual travelers and families.

Deluxe - These are properties for those seeking refined and stylish multifaceted accommodations with a distinguished style, including marked upgrades in the quality of physical attributes, amenities,  level of comfort, attention to detail and service levels.

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 Do you offer customized tours?  Yes.  We can take portions of existing tours and combine them with portions of others to suit your requests.  We can also  completely customize any specific tour.  Due to the large number of clients we send to our destinations we offer customized tours at package tour rates. 

 

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 Do you offer guaranteed departure dates?  Yes, where there are good reasons to do so.  Those are the tours where there are extraordinary activities on the tour or where the individual or small group pricing would not be reasonable for the value minded client.

 

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Do you offer transfers or extra hotel nights?  Yes.  Where noted, transfers are included.  Where they are not included, they can be arranged.  Similarly, the number of hotel nights included in each tours are noted, but additional nights are certainly available.

 

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 Can The Mayan Traveler and Tropical Travel book airline reservations?  Only for groups., not can individuals.  As we noted previously, we can book airline reservations from most major U.S. departure cities to our destinations at discount fares for groups.  Individuals can normally arrange their own airfares online at the same or lower that our contract rates.  But, where we can provide airfare these are not included in any of our packages. 

 

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 Are there penalties for changes in reservations?   A $50 fee will be charged for changes to a confirmed reservation prior to the issuance of documentation.  Once travel documents and tickets have been issued a $100 per person change fee applies. Changes by Passengers are subject to any other change or cancellation penalties that may be imposed by suppliers or airlines.

 

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 Are there any tour cancellation penalties?  Yes.  Cancellation penalties of up to deposits of $200 ($300 for major holiday periods, i.e. Thanksgiving, Christmas and New Year‘s, Holy Week, Spring Break, etc., highly customized bookings) can apply. 

 

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 Do you accept late bookings?  Yes, but there might be extra charges for processing, handling and voucher delivery and the tour costs are non-refundable.

 

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 What if I am unable to make any portion of my tour?  Once the tour begins or travel commences, unused portions of packages are non-refundable.

 

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 When will I receive my travel documents?  Except in the case of late bookings, travel documents will be delivered no later than one week prior to departure via U.S. mail and/or email.

 

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 Will there be any variations in tour itineraries?  Due to unanticipated conditions it is possible that certain activities or services may be substituted for similar scheduled activities.  Certain services may be interrupted or cancelled due to weather or other conditions out of the control of the hotels, airlines, tour operators or Tropical Travel.  No refunds will be granted as a result of these interruptions or cancellations.   And, accommodations may change but will always to hotels of the same class as quoted and confirmed.

 

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 How much luggage can be taken on tour?  Please keep your luggage to a minimum, especially if air transfers are included as part of your tour.  In most cases these carriers restrict luggage to two pieces with a limit of 25 pounds.  Otherwise it is important to recognize that many airlines allow a checked single bag limit with a maximum weight limit of 50 lbs without charge.  Charges for extra bags may apply. Please check with your airline for details.  Our advice is to take as little as you can (25 to 50 lbs) as you will be on the move a good deal!  We recommend one main piece and a daypack large enough to carry what you need for the day including camera, water, sunscreen, etc.

 

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 What type of accommodations are included on the tours?  Unless otherwise noted lodgings are at least 3 Star.   But we do offer three classes of accommodations, economy, Standard and Deluxe.  All of tours are quoted on the basis of Standard accommodations but we can quote the other classes upon request.  Hotels while on tour are rated from 3 1/2 to 4 1/2 on Trip Advisor.  They are all rated as at least 4 star accommodations under the Mexico hotel rating system.  This category includes hotels that have a high level of, but not elaborate, service. They have adequate staffing, in room entertainment and, in most cases, WiFi. They offer enhanced overall physical design elements and amenities. The accommodations guarantee cleanliness with bathrooms cleaned and linens washed and changed daily and services such as hot water and purified drinking water (but we do recommend bottled water).  All hotels have restaurant facilities, in some cases a specialty restaurant, and most offer at least limited room service hours.  Hotels on tour can be upgraded only on private tours. 

 

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How much time is spent at each site?  As a general rule a minimum of 3 hours is spent touring each site on your itinerary.  In some cases as mush as 6 hours may be spent at the larger sites.  The times at site are dictated by the size of the site, the attractions at each site and the realities of traveling between venues.  For the sake of safety and security there is never any intent for our tours to travel after dark.  Therefore, extended times at sites will not be permitted to interfere with the tour’s travel schedule.

 
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Are there any special entry or documentation requirements for entry into the destinations offered?  Each country has its own entry requirements.  But it is now a requirement that all U.S. citizens returning to the U.S. have a valid passport.  Therefore, all of our tour participants are required to produce a valid passport for boarding any aircraft whose destination is any of the countries of our tours. 

 

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 Do you have any travel insurance available?  Yes. Trip cancellation, interruption or delay, accidental death and dismemberment, excess medical expense and excess baggage coverages are available through Travel Guard Travel Insurance.  We will be pleased to provide applications if you so desire.  Remember - Anytime, anywhere unexpected events can complicate even the best planned trip!  We highly recommend that you consider purchasing these coverages.

 

We welcome any other questions!

We welcome the opportunity to provide a Mayan ruins tour for you and your party.  Our prearranged Mayan tours and adventure travel tours are listed on the Mayan Ruins Tours link below.  Also we can and do customize any itinerary for individuals, groups or for student travel.

Maya Site Overviews Mayan Traveler Tours Colonial Mexico Tours Guaranteed Departures Tour Info Request Inevitable Small Print Why Travel With Us? TMT FAQs

 TheMayanTraveler.com

The Mayan Traveler/Tropical Travel

P.O. Box 132739

Panther Creek Station

The Woodlands TX  77393

1-888-The-Maya (1-888-843-6292) or 713-299-5665

email:  info@TheMayanTraveler.com

© 2015 - TheMayanTraveler.com/Tropical Travel Representatives